White Paper #3

Win your customers’ trust

Customer loyalty should be the priority of every company and, even more so, in Spas, where your customers are
demanding, knowledgeable and sensitive to the attention they receive.

TO GAIN YOUR CUSTOMER’S LOYALTY IT IS ESSENTIAL TO PAY PARTICULAR ATTENTION TO:
– Relaxation: Your customer expects you to take good care of them
– Welcome: Your customer wants to be recognized
– Valuing: Your customer is unique
– The right price: Your customer expects good value for money
– Affordable luxury: Your customer is a VIP but expects to be put at ease
– Effectiveness: Your customer is buying a treatment result
– Innovation: Your customer needs to have an experience so you have to surprise them on a regular basis.

SUMMARY

01

PAY ATTENTION TO YOUR SETTING

Welcome dear customer
  • Continuing
    the customer journey by the
    cloakroom
  • The pre-treatment waiting areas
The treatment rooms and equipment.
  • The winning equation

02

BEING WELL SEEN, BEING RECOGNIZED

the customer journey by the cloakroom The pre-treatment waiting areas The treatment rooms and equipment. The winning equation Prepare your customer’s arrival
  • Call your customer by their name
  • Prepare the pre-treatment
Offer a good treatment in the treatment room
  • Educate your staff on customer care
  • Arouse the desire to return

03

CREATE AN EMOTIONAL BOND

Get involved
  • Anticipate training needs
  • Practice with passion
Keep the flame alive
  • In love as in a Spa, you need to feel
    unique

OUR PARTNERSHIP

Our promise: to work together with you to develop your business

  • 1 Practical and effective manual treatment protocols
  • 2 Innovative and highly attractive products
  • 3 Premium merchandising and digital communication tools
  • 4 An attentive and dynamic, people-friendly team

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